Frequently Asked Questions

We accept payments via PayPal and Credit Cards.

All orders are typically processed and shipped within 1-5 business days. You will receive an automated shipping notification email once your order has been dispatched. If you have not received a shipping notification after 7 business days, please contact us at info@artdafen.com.

Upon shipment of your order, you will receive a separate email containing your tracking information. For any inquiries regarding your tracking details, please email us at info@artdafen.com.

Delivery times vary depending on the destination country. Typically, orders are delivered within 1-2 weeks after the shipping notification email is sent. The provided tracking information will show the current status and any potential delays. Should you have any concerns about your shipment's progress, please do not hesitate to contact us.

Please consult the tracking information provided in your shipping notification email for the most current status and any updates regarding delays. If the tracking details are unclear or you have specific concerns about your shipment, please contact us at info@artdafen.com.

We sincerely apologize for this situation. To facilitate a resolution, please notify us via email at info@artdafen.com within 3 days of delivery. Kindly provide the following documentation to process your replacement:

1. Photograph of the damaged external packaging with shipping label clearly visible
2. Image showing the interior of the damaged package
3. Clear overview photograph of the damaged product
4. Detailed images highlighting specific damage areas

These materials are required for our claims process with the shipping carrier. Upon receipt and verification of the documentation, we will initiate your replacement shipment immediately.

All art prints are sold unframed (standard) and are securely packaged using protective materials to ensure safe transit.

Yes, we guarantee the safe arrival of your package. In the rare event of loss or damage during transit, we will either issue a full refund or dispatch a replacement. If you experience any such issue, please contact us at info@artdafen.com.

Our shipping is free of charge; however, it does not include customs duties or import taxes. While most shipments do not incur additional charges, this depends on the regulations of your local customs authority. If you are required to pay duties or taxes and need assistance, please feel free to reach out to us at info@artdafen.com.

If our emails are not appearing in your inbox, please first check your spam folder. Alternatively, your email address may have been entered incorrectly during checkout. If neither scenario applies, please contact us immediately at info@artdafen.com for order verification.

For address modifications, please email us at info@artdafen.com as soon as possible.

We sincerely apologize for this oversight. Please contact us immediately at info@artdafen.com with your order details. We will investigate and resolve the matter promptly.

The expected shipping timeframe for pre-order items is clearly indicated on each product page. If your item has not shipped by the specified date, please contact us at info@artdafen.com for assistance.

If you are not fully satisfied with your purchase, you may return unused items in their original packaging within 14 days of delivery. Please initiate your return by emailing us at info@artdafen.com to receive authorization and return instructions. Return shipping costs are the customer's responsibility. Refunds will be processed as soon as we receive your returned package. Note: Returns initiated after 14 days cannot be accepted.

Personalized items are final sale and cannot be returned or refunded due to their bespoke nature.

We apologize for any discrepancy in your refund. Please contact us immediately at info@artdafen.com with your order details. We will investigate and resolve this matter promptly.

We do not offer retroactive price adjustments or partial refunds for items purchased prior to sale periods.

Custom sizing may be available for select art prints upon request. Please contact us at info@artdafen.com with your specifications. Important: Custom commissions require additional fees and are non-returnable.

While limited edition items typically will not be restocked, we periodically replenish popular designs based on demand. For availability inquiries about specific items, please contact us at info@artdafen.com. We'll gladly provide restock updates when available.

We welcome interest in stocking our art products! For wholesale opportunities, please contact our sales team at info@artdafen.com. We'll promptly send you the information.